Title - Computer Service Support Specialist
Location - Hoosic Valley Central Schools
Intro
Here at Questar III BOCES, we believe in changing lives, realizing dreams and doing together what can’t be done alone. Our vision is that of creating a student-centered culture and putting students first. Our core values include a commitment to excellence by honing our craftsmanship to deliver high-quality work, a commitment to leadership & service by moving the organization, departments and school districts forward by exceeding client expectations, and a commitment to innovation by creating programs and services to address client needs AND by continuously improving our programs and operations. We believe that organizational excellence is best achieved when leadership is reflective of our diverse society.
About
The Computer Service Support Specialist serves as the primary on-site technology support resource for the Hoosic Valley Central School District. This role is essential to maintaining smooth, daily technology operations across the district.
This position is a fantastic opportunity for a hands-on, detail-oriented problem solver who wants to support staff and students in a K-12 environment. You will gain broad, valuable experience across desktop support, classroom technology, user management, and general troubleshooting while making a meaningful impact on the educational community.
Responsibilities
- Hardware & Device Setup: Configure, deploy, and maintain workstations, devices, classroom technology, printers, and peripherals.
- Software & Maintenance: Install, update, and troubleshoot software applications and operating systems.
- User Support: Serve as the first point of contact for staff and students, resolving day-to-day technology needs with a professional, customer-service-oriented approach.
- Troubleshooting & Escalation: Diagnose and resolve common technical issues in a timely manner, escalating more complex problems to higher-level IT staff when necessary.
- Collaboration: Work closely under the direction of the IT Project Manager and Director of Technology to support district-wide tech initiatives.
What We Are Looking For
Candidates should exhibit “The Leading Edge” characteristics:
- A positive attitude, strong communication skills, and absolute reliability.
- A high degree of professionalism and a willingness to learn.
- Strong foundational technical skills and sound judgment.
- Prior IT support experience is helpful, but a desire to grow in the field is highly valued.
Qualifications
Applicants must meet one of the following criteria:
- (A) Graduation from a regionally accredited college/university (or one accredited by the New York State Board of Regents to grant degrees) with an Associate’s Degree in Computer Science, Computer Technology, or a closely related field; OR
- (B) Graduation from high school (or possession of a high school equivalency diploma) AND a professional certification in a computer-related field. (IT certifications such as CompTIA A+ or Network+ are preferred); OR
- (C) An equivalent combination of training and experience as defined by the limits of (A) and (B) above.
Questar III prefers an online application, please apply below or email resume with cover letter to employment@questar.org. Be sure to include Computer Service Support Specialist in the subject line of your email.
Questar III offers a competitive salary and excellent benefits (including enrollment in the NYS Employee Retirement system). For more information on Questar III BOCES, please visit www.questar.org.
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