Title - Senior Clerk- Front Reception
Location - Castleton-On-Hudson, NY
Intro
Here at Questar III BOCES, we believe in changing lives, realizing dreams and doing together what can’t be done alone. Our vision is that of creating a student-centered culture and putting students first. Our core values include a commitment to excellence by honing our craftsmanship to deliver high-quality work, a commitment to leadership & service by moving the organization, departments and school districts forward by exceeding client expectations, and a commitment to innovation by creating programs and services to address client needs AND by continuously improving our programs and operations. We believe that organizational excellence is best achieved when leadership is reflective of our diverse society.
About the Job
Questar III BOCES has a full-time opening for the position of Senior Clerk to support our Central Office in Castleton, NY. The ideal candidate is a friendly, professional, and highly organized Front Desk Professional to be the first point of contact for our company. This crucial role is responsible for providing exceptional customer service, managing front office administrative tasks, and ensuring a welcoming and efficient environment for visitors and employees. The ideal candidate will possess excellent communication and interpersonal skills, a positive attitude, and the ability to handle multiple tasks simultaneously with grace and efficiency.
Responsibilities:
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Serve as the first point of contact: Greet visitors warmly and professionally, determine the purpose of their visit, and direct them appropriately.
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Manage telephone communications: Answer incoming calls promptly and courteously, screen calls, take accurate messages, and route calls to the appropriate individuals or departments.
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Maintain the reception area: Ensure the reception area is clean, tidy, and presentable at all times.
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Handle mail and deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and schedule couriers as needed.
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Manage visitor logs: Maintain accurate records of visitors, including sign-in and sign-out procedures.
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Provide administrative support: Perform general clerical duties such as photocopying, scanning, faxing, and filing.
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Schedule appointments and meetings: Scheduling and tracking meetings, including those for our conference rooms. Coordinate meeting room bookings and maintain calendars.
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Process basic administrative tasks: Assist with data entry, preparing documents, and other administrative duties as assigned.
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Handle inquiries and provide information: Respond to general inquiries from visitors, callers, and employees in a professional and informative manner.
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Maintain office supplies: Monitor and order office supplies as needed.
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Ensure security procedures are followed: Adhere to company security protocols and report any suspicious activity.
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Assist with other administrative tasks and projects as needed.
Qualifications:
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High School Diploma with at least one year of clerical / administrative support experience (Per Civil Service requirements); Associate's degree preferred.
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Proven experience as a Front Desk Receptionist, Secretary, or in a customer service role.
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Excellent verbal and written communication skills.
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Professional and courteous demeanor.
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Strong organizational and multitasking skills.
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Ability to prioritize tasks and work efficiently under pressure.
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Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel, Outlook).
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Ability to handle confidential information with discretion.
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Strong problem-solving skills and a proactive approach.
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A positive and welcoming attitude.
PLEASE NOTE: This is a public sector position and applicants need to be able to meet Columbia County Civil Service residency requirements (must be a resident of Albany, Rensselaer, Columbia, Greene, Ulster or Dutchess County at time of hire).
Questar III offers a competitive salary and excellent benefits package, including enrollment in the NYS Employees Retirement System (ERS).